Welcome and Onboarding Position (East Delray Beach)

The Welcome and Onboarding Position is primarily telephone-based, with additional email and text communication. The scope of this role is to increase lead conversion, provide patients with general/non-medical education, onboarding, patient assignment, scheduling, front desk and customer service support, and patient app support. The candidate must exude charisma toward our service offerings and products to support the patient onboarding experience from the initial point of contact to the biostation. This is an in-office position at our East Delray Corporate Office.

Roles & Responsibilities:

• Daily lead conversions via phone, the biostation APP, text, and email
• Support leads with symptoms, goals, and lifestyle changes
• Create actionable and non-actionable cases in support of treatment plans
• Schedule lab, provider, replenish life, and restore beauty visits
• Customer service support to elevate patient care
• Patient app support
• Other duties as required from time to time

Qualifications & Education Requirements

• Bachelor's degree in business, marketing, healthcare administration, or related field preferred.
• Previous experience in sales, customer service, or healthcare-related field is advantageous.
• Great time-management and customer service skills
• Exceptional attention to detail, organization, and problem-solving
• Must be highly motivated and able to work independently
• Demonstrate strong computer skills. Proficiency in Microsoft Office, and other applications
• Effective communication and interpersonal relations skills

Send resume to: careers@thebiostation.com