The Business Development Lead and Office Coordinator support the biostation Practice location by promoting the business and providing superior service that exceeds guest expectations. The Lead acts as a greater for all patients, checking them in and out and providing a guest experience that exceeds expectations. She also drives revenue, oversees business development, cultivates community relationships and local partnerships, and ensures excellent guest service. They also illustrate leadership for the Practice to fulfill the biostation’s mission statement.

Roles & Responsibilities:

  • Keep front desk clean, tidy and supplied with all the necessary supplies
  • Greet, communicate with and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls, redirect them when needed
  • Receive letters, packages and send them to appropriate destination
  • Prepare and manage outgoing mail
  • Check, sort and forward emails
  • Monitor office supplies
  • Make supply orders when needed
  • Monitor and update records and files
  • Monitor and log office expenses and costs
  • Uphold goals and accountability for reaching benchmarks on business development initiatives
  • Leads marketing strategies to attract new patients and retain existing patients. This may include the execution of promotional offers, collaborating with local businesses, helping to support social media accounts, and monitoring the effectiveness of marketing efforts
  • Partner with local organizations and businesses to increase awareness and traffic to the biostation.
  • Organizing and executing special events, promotions, and services with local collaborators and community supporters to attract new patients and create a unique experience for patients that exceed expectation

Requirements & Qualifications

  • Intermediate computer skills and proficiency with Microsoft Office Suite
  • Ability to work in a fast-paced environment
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Ability to plan and prioritize tasks effectively
  • Superior problem-solving and decision-making skills, as well as strong analytical skills
  • Inspiring and engaging, and a talented team builder
  • Person of integrity, as proven throughout their career
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer-oriented mindset
  • High School diploma; any additional diploma will be considered as advantage

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